q9999 Privacy
Policy

This Privacy Policy ("Policy") describes how q9999 ("we", "us", "our", "the Platform") collects, uses, stores, shares, and protects the personal information of all registered users and visitors ("you", "the Player", "the User") who access q9999 through our website at q9999.im or any associated mobile application or service.

q9999 is operated under an international gaming licence and takes its data protection obligations seriously. We are committed to handling your personal information with integrity, transparency, and in full accordance with the data protection standards required under our licensing framework.

This Policy should be read alongside our Terms and Conditions and our Responsible Gaming Policy, both of which form part of the overall agreement between you and q9999.

q9999 collects personal data through multiple touchpoints across the registration process, ongoing account use, payment transactions, and customer support interactions. The categories of personal data we collect include:

Identity and Registration Data:

• Full legal name as it appears on your CNIC (Computerised National Identity Card)
• Date of birth (used to verify minimum age of 21 years)
• CNIC number and a copy of your CNIC document where KYC verification is required
• Residential address including city (Karachi, Lahore, Islamabad, Faisalabad, or other)
• Email address registered at account creation
• Pakistani mobile phone number used for OTP verification
• Profile photograph where required for enhanced identity verification

Financial and Transaction Data:

• JazzCash and EasyPaisa wallet numbers used for deposits and withdrawals
• HBL, UBL, or Meezan Bank account details where bank transfer is the chosen method
• Visa and Mastercard details including card number (last four digits only, post-tokenisation), expiry date, and billing name
• Full transaction history including deposit amounts, withdrawal requests, bonus credits, and wager records
• Raast digital payment identifiers where applicable

Technical and Device Data:

• IP address at the time of account registration and all subsequent logins
• Device type, operating system version, and browser type
• Device fingerprint identifiers used to detect duplicate accounts and prevent fraud
• Session timestamps, login durations, and geographic location data derived from IP address
• Cookies and similar tracking technologies as described in Section 6

Behavioural and Gaming Data:

• Game history across all q9999 products including cricket betting, live casino, slots, bingo, and crash games
• Betting patterns, stake levels, win and loss records
• Responsible gaming tool settings including deposit limits, self-exclusion status, and cooling-off periods
• Customer support chat transcripts and email correspondence

q9999 uses the personal data collected from you for the following specific, documented purposes:

q9999 will not use your personal data for any purpose not listed above without first obtaining your explicit consent or establishing a new legal basis as described in Section 4.

q9999 processes your personal data on one or more of the following legal bases, depending on the specific purpose of processing:

• Contractual Necessity: Processing required to fulfil our obligations under the Terms and Conditions you agreed to at registration — including account creation, payment processing, and service delivery.
• Legal Obligation: Processing required to comply with our international gaming licence conditions, anti-money laundering (AML) regulations, know-your-customer (KYC) requirements, and any applicable financial crime legislation.
• Legitimate Interests: Processing carried out to pursue q9999's legitimate business interests, including fraud detection, platform security, duplicate account identification, and responsible gaming monitoring — provided these interests are not overridden by your fundamental privacy rights.
• Consent: Processing based on your freely given, specific, and informed consent — primarily for marketing communications. You may withdraw marketing consent at any time by updating your communication preferences in your account settings or by contacting support.

q9999 does not sell your personal data to third parties. We share your data only in the following limited, controlled circumstances:

• Payment Processors: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Raast, Visa, and Mastercard processing partners receive the minimum data required to execute your deposit or withdrawal transaction. All payment partners are contractually bound to process data only for payment purposes.
• Identity Verification Providers: Third-party KYC and document verification services may process your CNIC and photograph data to confirm your identity on q9999's behalf. These providers operate under strict data processing agreements and do not retain your documents beyond the verification period.
• Game Content Studios: Licensed game providers — including studios operating Fortune Bingo and Egypt Book of Mystery — receive anonymised session data necessary to deliver game content. These providers do not receive your full name, CNIC, or payment details.
• Fraud and AML Screening Services: q9999 may share transaction and identity data with licensed third-party fraud detection and anti-money laundering screening services where required under our licensing obligations.
• Regulatory Authorities: q9999 will disclose personal data to its licensing authority or any competent regulatory body upon lawful request. We will notify you of any such disclosure where legally permitted to do so.
• Law Enforcement: q9999 may disclose personal data to law enforcement agencies where required by a valid court order, legal process, or where we reasonably believe disclosure is necessary to prevent fraud, money laundering, or other serious criminal activity.

q9999 uses cookies and similar tracking technologies on its website to improve platform performance, maintain your login session, detect fraudulent activity, and understand how players interact with our games and promotional content.

The categories of cookies used by q9999 include:

• Strictly Necessary Cookies: Required for the platform to function correctly. These include session authentication cookies, security tokens, and load-balancing identifiers. These cannot be disabled without rendering the platform unusable.
• Functional Cookies: Store your preferences such as language settings, responsible gaming tool configurations, and display settings so you do not need to re-enter them on each visit.
• Analytics Cookies: Collect aggregated, anonymised data about how players navigate the platform — including pages visited, session duration, and game categories accessed — to help us improve the user experience over time.
• Fraud Detection Cookies: Used alongside device fingerprinting to identify duplicate account registrations and unusual login behaviour. These serve a security purpose and are essential to our AML and KYC compliance processes.

You may manage cookie preferences through your browser settings. Please note that disabling cookies beyond strictly necessary categories may affect platform functionality, including the ability to maintain your login session or access live casino features.

q9999 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by our licensing obligations and applicable legal requirements. Our standard retention periods are as follows:

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with your identity. Anonymised and aggregated data may be retained indefinitely for analytical and reporting purposes.

As a q9999 account holder, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team via live chat or by emailing [email protected]:

• Right of Access: You have the right to request a copy of all personal data q9999 holds about you, including your account details, transaction history, KYC records, and support correspondence. We will fulfil verified access requests within 14 working days.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. Identity changes (such as a legal name change) must be supported by updated CNIC documentation.
• Right to Erasure: Subject to our legal retention obligations, you may request deletion of your personal data. Please note that data required for AML compliance, licensing record-keeping, or outstanding dispute resolution cannot be deleted until the applicable retention period has elapsed.
• Right to Restriction: You may request that we restrict processing of your personal data in certain circumstances — for example, while a data accuracy dispute is being resolved.
• Right to Data Portability: You have the right to receive a structured, machine-readable copy of the personal data you provided to q9999 during registration and account use, and to have this transferred to another service provider where technically feasible.
• Right to Object: You have the right to object to processing based on legitimate interests, including profiling for responsible gaming assessments. You also have an unconditional right to object to processing for direct marketing purposes.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

q9999 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security framework includes:

• TLS Encryption: All data transmitted between your device and q9999 servers is encrypted using Transport Layer Security (TLS 1.2 or higher). This applies to login sessions, payment processing, and all platform API communications.
• Password Hashing: Account passwords are stored using strong one-way cryptographic hashing algorithms. q9999 staff cannot view your password in plain text under any circumstances.
• Two-Factor Authentication (2FA): q9999 uses OTP-based mobile verification as a second authentication factor during login and for sensitive account actions such as withdrawal requests and password changes.
• Access Controls: Internal access to personal data is restricted on a strict need-to-know basis. Staff members can only access the data necessary for their specific role, and all internal access is logged and audited.
• Secure Data Centres: q9999 data is stored on servers hosted in certified, access-controlled data centre facilities with physical security measures, redundant power supply, and regular security audits.
• Penetration Testing: q9999's platform undergoes regular security assessments including penetration testing and vulnerability scanning to identify and remediate potential weaknesses before they can be exploited.

In the event of a data security breach that poses a risk to your personal rights and freedoms, q9999 will notify affected users and the relevant regulatory authority within the timeframe required by our licensing obligations. The notification will include the nature of the breach, the categories of data affected, and the steps taken or planned to address it.

q9999 is strictly an adult platform. The minimum age to register an account and participate in any real-money gaming activity is 21 years. q9999 does not knowingly collect personal data from persons under the age of 21.

During the registration process, all users are required to declare their date of birth. Where a date of birth indicates the user is under 21 years of age, registration is rejected automatically. All accounts are subject to CNIC-based age verification before withdrawal privileges are activated.

Parents and guardians in Pakistan are encouraged to use parental control software and to monitor internet usage by persons in their care. q9999 supports the responsible use of digital gaming controls at a household level as part of our broader commitment to player protection.

q9999 operates under an international gaming licence, and as a result, your personal data may be transferred to, stored on, or processed by servers and systems located outside of Pakistan. This includes data transfers to our licensed data centre providers, KYC verification partners, and game content studios operating in various jurisdictions.

Where personal data is transferred internationally, q9999 ensures that appropriate safeguards are in place to protect the security and confidentiality of your data. These safeguards may include:

• Standard contractual clauses in data processing agreements with all international vendors
• Transfers only to jurisdictions that maintain adequate data protection standards as recognised by our licensing authority
• Technical encryption measures applied to all data in transit across international network connections

By registering a q9999 account and agreeing to this Privacy Policy, you acknowledge and consent to the international transfer of your personal data as described in this section for the purposes set out in this Policy.

q9999 reserves the right to update or revise this Privacy Policy at any time. The most current version will always be published at q9999.im/privacy-policy with the effective date clearly displayed at the top of the document.

Where changes are material — such as a significant change to the categories of data collected, the purposes for which data is used, or our third-party sharing practices — q9999 will notify registered account holders via email or in-platform notification prior to the changes taking effect. For minor editorial updates or clarifications that do not affect the substance of the Policy, no advance notice is required.

Your continued use of q9999 services after the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. We encourage you to revisit this page periodically to stay informed of any changes.

If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data q9999 holds about you, please contact our support team through the following channels:

• Live Chat: Available 24/7 inside your q9999 account dashboard — the fastest way to reach our data support team for urgent requests.
• Email: [email protected] — for formal data rights requests, erasure submissions, and written privacy complaints. Please include your registered email address and a brief description of your request in all correspondence.
• Response Time: All privacy-related enquiries are acknowledged within 48 hours. Substantive responses to data rights requests are provided within 14 working days.

q9999 serves players across Karachi, Lahore, Islamabad, Faisalabad, and all other cities in Pakistan. All privacy correspondence is handled in English by our dedicated compliance and support team.